Ёдор Остоебский (mzungu) wrote,
Ёдор Остоебский
mzungu

А теперь о менее приятном. По дороге назад с Гавайев в местном аэропорту работники US Airways конфисковали у меня пустую и тщательно помытую, в соответствии с требованиями ТSA (Transport Security Administration), универсальную горелку aka примус за 200+ баксов. Для начала я потребовал у их customer service показать, где написано про запрет проносить горелки в багаж, опять же, несмотря на однозначное разрешение TSA, но, к моему удивлению, представители американской авиакомпании извиваются и уклоняются от ответа ничуть не хуже, чем наши израильские товарищи. В общем, написал им очередное, уже четвёртое по счёту песьмо, практикуясь в скандализме по английски. Where are you, the Grammar Nazis?

First of all, my frustration arises from your inability or unwillingness to understand my question. Despite the fact that English is not my first language, from my experience I still consider that I'm able to explain basic things in English, but if you aren't agree with that and you are unable to understand my question, I can contact your local representative in Israel and explain my question again in more understood manner.
Second, empty of fuel and washed stove is NOT a "hazardous material", and TSA, which stands for "Transportation Security Administration", explicitly defines such empty of fuel and washed stoves as NOT hazardous material, and here is the proof link:
http://www.tsa.gov/traveler-information/camping-gear
If you're unable to open the this page, I quote their definition here:

  Camp Stoves - These can travel as carry-on or checked luggage only if they are empty of all fuel and cleaned so that there are no vapors or residue left.

Third, if you claim that US Airways has special transportation security policy, different from the official transportation security policy set by Transportation Security Administration of the United States of America, please provide me EXACT PROOF in form of PAGE/ROW/QUOTE FROM PUBLICLY ACCESSIBLE DOCUMENT, EXPLICITLY PROHIBITING carrying used stoves and, as you say, demanding "to only be transported if they have been unused and are in their original packaging".
I DON'T ACCEPT statements like "it is written there" because it is not. I have read your Contract of Carriage and it is NOT written there. I have read your Baggage Policy web page and it is not mentioned there.
So if you claim that it is written-I ask you provide the EXACT PLACE WHERE IT'S WRITTED-LINK, PAGE, ROW, QUOTE.
If you fail to do that I will consider it as a violation of your own Contract of Carriage, with following forensic consequences.

Regarding the possible solutions-if you are unable to suggest any solution, I'll try to do it for you. I see five possible options:

1. You provide me the exact and explicit proof as I asked. In this case I recognize that I'm an idiot who cannot find the needed information, apologize and leave you alone.
2. You recognize you're wrong (virtually, I don't need your confession) and kindly return me my stove that is still at your company office in Lihu'e at your expense. This will cost you about $40 for sending the stove with USPS WITH TRACKING NUMBER and a little bit effort that at my opinion will be less than the exploit needed to find the requested information for case 1.
3. You kindly want to return me my stove, but somebody has already taken it to boil a cup of coffee on Kalalau trail hike. In this case I'll accept a full refund of $218 + shipping for Primus Omnilite Titanium stove (http://store.primuscamping.com/backpacking-stoves/all-fuel/omnilite-ti/) that I had before it was confiscated by US Airways.
4. You don't provide me any additional information, continue to send me general and useless answers and don't return the stove. In this case the first thing that I will do I'll go to the Thorn Tree Forum-the website forum of the Lonely Planet travel guide publisher that thousands of people visit it every hour and open a thread called "US Airways: Flying with a Stove" and describe all the story, of course, with all dramatis personae. During a very short time Google will index this thread and for many years every hiker or trekker in the world, doubtful whether if it's possible to fly with a stove and googling that, will find that it's impossible to fly with US Airways with a stove. Then, I'll go to Skytrax (#1 flight company rating site) and do the same, adding another one-star feedback to overall two-of-five-star rating of your company: http://www.airlinequality.com/Forum/us_air.htm.
The power of internet is undeniable, the competition between flight companies is tight, the shipping of the stove back and forth instead of checking it in is expensive and cumbersome and the flight company choice will be definitely affected by that. After that, I'll continue to be an asshole and try to chargeback the ticket due to Contract of Carriage violation and consult my lawyer regarding suing your company.
5. You ignore this mail-see case 4.

Which one do you prefer?

Regards,
mzungu
Tags: creative, customer review, kaua'i, memo, travel, useful, гавно на вентилятор, заебали, пиздец, хуй, эготрип
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  • Внизапна!

    Внизапна нашли древний грузовик в лесу. Модель не опознаю, но годов 30хх-40хх. П.С. Чёта я жырный какой-то. :/

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